Shipping Policy

Domestic shipping policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Estimated delivery costs (quotes are to mainland locations): 

Delivery is Free within Mainland, Metro and Urban areas of Australia

We aim to offer free shipping to the majority of Australia, however some costs will be in place for some locations due to the extra expense required to deliver to these locations .  Shipping costs quoted are for mainland delivery, any delivery requirements for islands or remote areas not covered by main delivery routes will need to be quoted for and additional charges may apply.

Shipping delivery estimates

Delivery's are usually completed within 2-5 days depending on specific location. Our customer service team will keep you apprised of the delivery times once confirmed.

Please Note: Delivery delays can occasionally occur as mentioned above.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email from our customer services team containing your tracking number once your order has been booked.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Please save all packaging materials and damaged goods, evidence of damage will need to be supplied to our customer services team who will help resolve

International Shipping Policy
If you would like to purchase this product outside of the regions listed, please Contact Us and we will be happy to supply you with a quote for the best delivery options for your address

1. Our sale terms are EXW. 
2. We can provide indicative costs and options for couriers - ie, TNT / UPS however it is the customer's responsibility for arranging their own courier. The customer shall bear any associated risks with the safe transit and delivery of their items.   
3. For any warranty or product issues, including manufacturers faults, the purchased items must be returned to our dispatching warehouse for review and replacement / repair. Return delivery back to the customer will then be at the customer's expense. Please forward detailed images of any issues prior to return as we may be able to assist without the need to return.
4. Please contact customer service directly on prior to returning your item for full instructions on the returns process.
5. We recommend insurance for all international deliveries as items lost or damaged in transit will not be reimbursed. We will provide a signed dispatch release showing the courier has collected your items.
6. Delivery to some countries will incur duties and/or customs clearance fees. Whilst this is only applicable to select countries, it is the customer's responsibility to confirm any costs that may be incurred and to process these payments at their own expense. Please note that delays can often be expected during clearance and that TiiPii have no control over these. 

Returns Policy
Our Returns Policy provides detailed information about options and procedures for returning your order